FAQ's + Important Information

*All our pieces are thoroughly polished before being sent to you, but as with most metals some of these pieces will tarnish over time, copper especially dulls very quickly so will need regular polishing to keep it looking tip-top, I always send out a care sheet with my pieces to guide you on the easiest & most cost effective way to keep them looking great.

*Due to the materials used by Bo Belles, items can become scratched & marked with use, especially key rings as these are used on a daily basis and keys etc can rub against them in pockets and such like.

*If you have decided to add crystals/charms to your piece this can also cause items to become scratched.
We accept no responsibility for wear and tear over time such as the aforementioned

Each order comes in either a little, colourful organza gift bag, all items are then individually gift wrapped in tissue paper for added security. 
All orders are shipped in a padded, postable envelope.

Should your item get lost in the post, due to Royal Mails regulations, we must insist that you allow 15 working days since posting for it to arrive as an item cannot be declared as "missing" until such time, we do not offer refunds in such cases but a replacement order will be sent out to you asap.

Under current distance selling regulations Bo Belles is not obliged to give refunds on customised items unless the piece is faulty (not including the before mentioned issues that have occurred during use) or if there has been an error on our part, i.e, a phrase or spelling is not as you have instructed.
In such cases where a refund is warranted, Bo Belles will cover return p+p plus cover all costs on replacement pieces and any further p+p.

Any refunds on faulty items will be made within 14 days of receiving the faulty item back and/or evidence that the item has been shipped back.

Buyers will be asked to send the faulty goods back as "signed for", you are then protected if it is to get lost on its way back to us.
The responsibility is yours when it comes to what spelling/phrasing goes onto the item as we will only stamp items as you have stated in your messages to us so please check that you have everything exactly as you wish in your correspondence with us. If you make an error, please contact us asap, if not caught in time, a replacement piece can be stamped at buyers cost.
If there is something you would like changed that is NOT an error on our part & wish to return it to us for us to rectify, then return p+p both ways (back to me and then back to customer again) will be the customers responsibility

Personalised goods are exempt from the current Distance Selling Regulations policy on "your right to cancel", once full payment has been made by the customer the order will go ahead....however, please do contact us asap if you have a change of heart as we are happy to cancel your order if we have not started to make it yet, any order already in the process of being made and that was placed over 12 hours prior, will not be able to be cancelled.

Please ALWAYS keep your purchase away from young children; the small parts they contain could pose a choking hazard.

******I CANNOT MAKE OR SELL YOU ANYTHING THAT IS TO BE USED FOR VERY YOUNG CHILDREN, THESE ARE NOT SUITABLE ITEMS FOR A YOUNG CHILD*****

*Whilst I list all the metals I use on my page there is a very small chance that some parts may contain a percentage of nickel, which some people are allergic to.

Bo Belles reserves the right to cancel and refund any orders if required, some of these reasons may be as follows;

*An item has been priced incorrectly

*There has been a stock error

*The personalisation requested goes against our business ethos (for example, racist phrases)

*If a customer is abusive in communications.