Refund policy

You can return non-customised items within 14 days in their original condition and packaging. We'll refund the cost of the items, but original shipping isn't refundable, and you'll need to cover return postage. Please note though, if you have opted for any personalisation at all then we cannot refund these items purely due to a change of mind, see below.

Because all Bo Belles pieces are handmade and often personalised, they're created especially for you.

Under current Distance Selling Regulations, refunds aren't required on customised or personalised items unless they arrive faulty. (This doesn't include normal wear and tear or circumstances outlined in our "Care Instructions" section.)

If your item does arrive faulty, please get in touch (within 14 days of receiving) so we can help. We'll ask for a quick photo as proof of the fault, and once agreed, Bo Belles will cover the return postage.

We do recommend getting proof of postage when sending your item back to us, just to keep things safe and trackable.

If you'd like something changed that isn't due to an error on our part, we're happy to help where possible - but in those cases, return postage both ways (back to us and back to you again) will need to be covered by the customer.

We want you to love your order, so if you're unsure about spellings, dates or details, just double-check your messages before confirming your order - we'll always stamp exactly what you've asked for.

As mentioned in our "Returns Policy", under current Distance Selling Regulations, Bo Belles isn't required to offer refunds on customised or personalised items unless the piece is faulty or there's been an error on our part (for example, a spelling or phrase that doesn't match what you provided).

This doesn't include normal wear and tear or anything covered under the "Care Instructions" section of our Terms & Conditions.

Where a refund or replacement is warranted, Bo Belles will cover the return postage, as well as the cost of any replacement piece and the postage to send it back out to you.

Refunds for faulty items are processed within 7 days of us receiving the returned item - or as soon as we have proof that it's been posted back to us.